Our privacy principles ensure that that your personal information will not be shared, other than in accordance with law, our policies and procedures, or without your permission where required in accordance with the Act; and we will only use your personal information for the purpose for which it was provided.
We take your privacy very seriously! Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. The Privacy Act 1988 as amended by the Privacy Amendment (Private Sector) Act 2000 ("Act") requires the protection of personal information in the private sector, and we strongly adhere to this Act. As such, you may be assured that all employees and officers of Synergy are expected to comply with the Act concerning the protection of personal information. This applies to each webpage on www.synergyresource.com
Why We Collect Personal Information
Your information is collected by Synergy for the purpose of dealing with your request in an efficient and timely manner. We do not collect any other personal information via the Site other than that which you provide to us. We do not use personal web tracking or other devices to collect your personal information.
What Information We Collect
Most of the information we collect is provided directly by you to us for a specific purpose. It will usually include your name, email address, company and, where necessary, a phone number. Some information will be necessary for you to submit in order for us to provide you with the service you require. Some information will be voluntary.
How We Collect Personal Information
In order for Synergy to provide the best response and service to you, personal information is collected in a variety of ways, the main portal being your ability to send us e-mails. Your information will be gathered if you contact us for any of the following reasons:
- newsletter or email subscribing or unsubscribing
- requesting media releases or other communications
- job application
- enquiry about our services
- response to a promotion
Retention and Use of Personal Information
Your details and information about the communications you wish to receive will be held in a Database and used for the purpose of administering your request. Your e-mail details may be used to contact you from time to time to provide you with information about Synergy. With regard to all other enquiries, your details will only be accessible and used by personnel dealing directly with your request. We will not sell or pass on your details to third parties.
We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information in our discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate back-up records.
We may sometimes use the personal information we collect for another purpose, that is, for use in a way different from the original reason for collection. We will only do this where you have consented, where the purpose is directly related to the primary purpose, and you would reasonably expect us to use or disclose the information. We will use it where we are permitted or required by law, or if it is in the interests of public safety to do so. Synergy complies with all spam laws and will not send you information should you request not to receive it.
Access and Correction
Australian Privacy Principle 6 of the Privacy Act 1988 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out below.
You may request at any time that information about you be corrected or deleted. This is part of our commitment to take all reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. We will dispose of your information when there is no further need to use it, you request us to do so, or it is required by law to do so.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Services, to provide the Services on our behalf, to perform Services or to assist us in analysing how our Services are used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including Personal Information, to Australia and process it there.
Our Service does not address anyone under the age of 18 ("Children"). Due to the nature of our business, it is highly unlikely that a person under the age of 18 would access our site, unless the for the purposes of academic research.
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that a child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under 18 without verification of parental consent, we will remove that information from our servers or replace it with the Personal Information of the Children’s parent or guardian after permission to do so has been received.
Contact and Complaints
Australian Privacy Principle 1 of the Privacy Act 1988 (Cth) allows you to make a complaint about any alleged breaches of privacy. In order to lodge a complaint with us, please contact us using the details above with the following information:
- Your name and address;
- Details of the alleged breach of privacy; and
- URL link to the alleged breach of privacy (if applicable).
Please allow us 30 days to investigate your complaint, after which we will contact you immediately to resolve the issue.
ABN: 57 120 757 299
ACN: 120 757 299